TroubleTrakkerPRO Demo 4
Administrators are notified immediately of work done.
DEMO 4: Allow technicians to report all work performed and whether the problem has been solved.
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When a technician does work to a problem assigned to them, they use the Write a Work Report function to file an electronic report on what they did to solve the problem.
This is the simple work report form. The technician files their stop and start work times, additional costing information like any miles travelled and the percentage of completion of the work, materials used to fix the problem, the status of the problem after they work on it, and a description of what they did. The information submitted is added to the work history of the problem ticket, and the administrator is sent an email notification of the work that was done.
This is a more complex work report form.
You can also add your own custom fields to this work report.

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Heavy Widget Manufacturing Concern
Problem Report Updated
This message is to notify you that problem report #1036-1-24-2003 submitted on 1/24/2003 has been worked on. The technician's work report is shown below.
Status: Problem solved
To close the ticket click here.
To re-assign the ticket click here.
To e-mail the user who reported the problem click here.
To e-mail the technician who worked on the problem click here.
Information regarding problem report #1036-1-24-2003
Reported By: John Sim
Priority: High
Date: 1/24/2003
Time: 1:45 PM
Building: Research Building
Problem Type: Printer
Description of problem
Paper is jammed in printer.
Current work done on problem
Tech: Charley Truckman
Date: 2/3/2003
Start Time: 9:44 AM
End Time: 10:10 PM
I replaced the feed tray and gave the printer
another cleaning.

Please schedule this printer for periodic maintenance,
it is getting very heavy use lately.
Work History to date:
Tech: John Sim
Date: 1/28/2003
Start Time: 1:12 PM
End Time: 1:12 PM
Problem report assigned to Charley.

The paper keeps getting caught in the feed tray - I think I need a new one.
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