When a technician does work to a problem assigned to them, they use the Write a Work Report function to
file an electronic report on what they did to solve the problem.
This is the simple work report form.
The technician files their stop and start
work times, additional costing information like any miles travelled and the percentage of completion of the
work, materials used to fix the problem, the status of the problem after they work on it, and a description of what they did. The information
submitted is added to the work history of the problem ticket, and
the administrator is sent an email notification of the work that was done.