Web-based Information Services for Businesses

WorkTrakkerPRO Demo 4
Administrators are notified immediately of work done.

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DEMO 4: Allow maintenance workers to report all work performed and whether the problem has been solved.
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When a maintenance worker does work to a problem assigned to them, they use the Write a Work Report function to file an electronic report on what they did to solve the problem.

This is the simple work report form. The maintenance worker files their stop and start work times, additional costing information like any miles travelled and the percentage of completion of the work, materials used to fix the problem, the status of the problem after they work on it, and a description of what they did. The information submitted is added to the work history of the problem ticket, and the administrator is sent an email notification of the work that was done.

This is a more complex work report form.

You can also add your own custom fields to this work report.

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	Heavy Widget Manufacturing Concern
	Problem Report Updated

This message is to notify you that problem report #1036-1-24-2003 submitted on 1/24/2003 has been worked on. The technician's work report is shown below.

Status: Problem solved

To close the ticket click here.

To re-assign the ticket click here.

To e-mail the user who reported the problem click here.

To e-mail the technician who worked on the problem click here.

Information regarding problem report #1036-1-24-2003

Reported By:	John Sim
Priority:	Normal
Date:	1/24/2003
Time:	1:45 PM
Building:	Research Building
Problem Type:	Lighting

Description of problem

Bulb burned out.
Need replacements for three overhead lights.

Current work done on problem

Tech:	Bob Handyman
Date:	2/3/2003
Start Time:	9:44 AM
End Time:	10:10 PM

Three bulbs replaced, ballast replaced in same units.

Don't have enough ballasts on hand for full replacement, will need 16.
Please order, model 32-161A.

Work History to date:

Tech:	John Sim
Date:	1/28/2003
Start Time:	1:12 PM
End Time:	1:12 PM

Problem report assigned to Bob.

Check ballast in fluorescent lights, too, I think they are more than a year old.

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