TroubleTrakkerPRO Demo 3
Assigning a problem to a technician.
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DEMO 3: Assign problems to individual technicians or outside vendors.
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This email is sent to the technician to inform them they have been assigned.
 
This screen shows you how the problem now appears in the service. As you can see, all the information pertaining to this problem is being accumulated, creating a history for the problem.
 
Click here to see how problems are assigned automatically.

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Heavy Widget Manufacturing Concern Active User:  John Sim Networks & More! Inc.
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Request Age: 0 (in days)   Status: Open  1036-1-24-2003 
Request Information View work orderChange the priority of a problem reportReassign problem report to another technician
Submit Date: Friday, January 24, 2003 User Priority: Normal
Tech Priority: High Reported By: John Sim
Building: Research Building Problem Type: Printer
Asset Item: Laser Printer - K Assigned To: Charley Truckman
Problem Description:
Paper is jammed in printer.
Work History
Work Time: 1:12PM - 1:12PM Work Status: Problem not solved - still working
Work Date: Tuesday, January 28, 2003 Technician: John Sim
Mileage: 0  
Work Description:
Problem report assigned to Charley.

The paper keeps getting caught in the feed tray - I think I need a new one.
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Networks & More! Inc.