|DEMO 6: Create a historical record of technology problems, and instantly produce detailed reports of the status of all reported problems.
As your staff uses TroubleTrakkerPRO, over time you will accumulate a comprehensive record of all the technology problems that
occur in your organization, and the steps that are taken to solve them. This will add up to a large repository of useful
information. TroubleTrakkerPRO has powerful tools to help you make sense of this information.
The simplest tools to use are the pre-configured sorting methods available on the TroubleTrakkerPRO menu. You can
use these to generate instant reports of problems that are solved, unsolved, or newly reported. You can also view all
the problem reports sorted by building, the technician who worked on them, the asset item associated with the problem,
or the problem's status. You can search for individual
tickets by their ID number, or use the custom report tool to perform complex searches on the reports themselves to locate
exactly the information you need.