TroubleTrakkerPRO Demo 2
Using Groups keeps responsibilities organized.
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DEMO 2: Automatically notify the designated service administrator of the problem.
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An important organizational feature of TroubleTrakkerPRO is being able to set up Groups in the service that reflect the responsibilities of the different types of users. With so many powerful features in the service, you will want some users to be able to do only certain things, while other users - such as Administrators - will need to be able to do anything.
 
Below you can see the Edit Group Permissions page for TroubleTrakkerPRO. This is where you set up what a group can do. Typically, the Service Administrator will need to be able to perform any of TroubleTrakkerPRO's functions. But you have the freedom to set the service up in a way that suits your needs exactly.
 
Click here to find out how to assign a problem to a technician...

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Heavy Widget Manufacturing Concern Active User:  John Sim Networks & More! Inc.
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Edit group permissions for Service Administrator:
Check the boxes below to set the permissions for this group.
 
Allow this group access to: Allow this group to:
  Manage Groups
  Manage Buildings
  Manage Users
  Manage Organization
  Customize Application
  Advanced Reporting Options
  Manage Technicians
  Schedule Tasks
  Assign new problem to tech
  Reassign problem to new tech
  Write work report
  Edit work report
  Delete problem report
  Create custom reports
  Reopen problem report
  Building Administrator : If this permission is turned on, a second step is required. Go to Manage Buildings and assign all users in this group to the applicable building(s).
  Close Problem
  Report a problem
  Stay logged on when browser is closed



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