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Common Problem Types.
DEMO 1: Report a technology problem, identifying the problem item and its location.
Screen 1 | Screen 2 | Screen 3 | Screen 4 | Screen 5 | Screen 6
 
Then, you choose from a list of common problems for that problem type.
This screen can be configured with your own common problems (or even skipped if you don't need it).
 
Select the Paper is jammed in printer choice below and click the Next > button to continue.
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Report a problem
Select from the list of common problems below, then click the next button.

Problem Type: Printer
Common Problems:
Nothing prints.
Printer continues to beep.
Paper is jammed in printer.
Problem Not Listed.

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