First you need to sign up for a free trial. If you have
not already done so go to
Once you have signed up and received your username and
password, go to
//www.k12usa.com/login/login.asp to log in to K12USA.
Select TroubleTrakkerPRO from the list of available services.
Next go to Setup Tools on the left hand menu.
Then choose Manage Buildings. Here is where you will specify the name(s)
of your building(s)
Then go to Manage Users. Follow the forms to create
accounts for your users. Note the check box at the end of the screens which
will send a welcome e-mail to new users with their account information.
If you have a large amount of users that would be too
cumbersome to type, you can e-mail us a file for importing. We need the
User Name (or scheme such as first initial + last name)
E-Mail address (or scheme such as username + @school.org)
Password - you can use generic password for everyone if you
like, users will be prompted to change it when they log in for the first time.
Group Name - i.e. User, Technician, Etc.
This information can be sent to
Next you will need to put your users into Groups. Go
to Manage Groups > Manage Users in Groups. At the very minimum
you need to have the persons reporting Trouble Tickets in the Users group and at
least one person in the District Administrator’s group.
Below is a description of each type of Group and what users
within that group can do.
System Administrator – Persons in the group have
control of all TroubleTrakkerPRO functions. Note: Do not create duplicate
accounts for yourself if you are already a System Administrator. It is
redundant and causes confusion.
Building Administrator – This group is normally used
in districts where there are multiple buildings and a technology person in each
building whose responsibility it is to assign tickets to technicians. Smaller
districts, or districts where there are technicians who work at multiple
districts, may not need to use this group at all.
Technology Coordinator – A person or persons in
charge of assigning tickets to Technicians. This group has the ability to
manage technicians, report problems, and write work reports but cannot change
set up or user information within TroubleTrakkerPRO.
Technicians – This group receives Trouble Tickets
and writes work reports.
Users – Users can report problems and see their own